This document specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295-1.

ISO/DIS 18295-2 : 60.00 (2017)

ISO/FDIS 18295-2

UNI EN ISO 18295-2 : 2018 - Identical

NF EN ISO 18295-2 : 2017 - Identical

SS-EN ISO 18295-2:2017 - Identical

NEN EN ISO 18295-2 : 2017 - Identical

NS EN ISO 18295-2 : 2017 - Identical

DS EN ISO 18295-2 : 2017 - Identical

I.S. EN ISO 18295-2:2017 - Identical

DIN EN ISO 18295-2 : 2017 - Identical

BS EN ISO 18295-2 : 2017 - Identical

DIN EN ISO 18295-2 E : 2017 - Identical

UNE EN ISO 18295-2 : 2018 - Identical

DIN EN ISO 18295-2 : 2016 - Identical

SN EN ISO 18295-2 : 2017 - Identical

PN EN ISO 18295-2 : 2017 - Identical