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ISO 18295-2:2017現(xiàn)行

Customer contact centres Part 2: Requirements for clients using the services of customer contact centres

出版：International Organization for Standardization

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基本信息

標(biāo)準(zhǔn)編號(hào)： ISO 18295-2:2017

發(fā)布時(shí)間：2017/7/6 0:00:00

標(biāo)準(zhǔn)類別：Standard

出版單位：International Organization for Standardization

標(biāo)準(zhǔn)頁(yè)數(shù)：6

標(biāo)準(zhǔn)簡(jiǎn)介

This document specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295-1.

本標(biāo)準(zhǔn)替代的舊標(biāo)準(zhǔn)

ISO/FDIS 18295-2

ISO/DIS 18295-2 : 60.00 (2017)

等同采用的國(guó)際標(biāo)準(zhǔn)

UNI EN ISO 18295-2 : 2018 - Identical

NF EN ISO 18295-2 : 2017 - Identical

SS-EN ISO 18295-2:2017 - Identical

NEN EN ISO 18295-2 : 2017 - Identical

NS EN ISO 18295-2 : 2017 - Identical

DS EN ISO 18295-2 : 2017 - Identical

I.S. EN ISO 18295-2:2017 - Identical

DIN EN ISO 18295-2 : 2017 - Identical