JIS Q 10002:2005被替代
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
出版：Japanese Standards Association
專家解讀視頻
基本信息
標準編號： JIS Q 10002:2005
發布時間：2005/6/20 0:00:00
標準類別：Standard
出版單位：Japanese Standards Association
標準頁數：27
標準簡介
This Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
本標準替代的舊標準
替代本標準的新標準
等同采用的國際標準
ISO 10002:2004 - Identical
