JIS Q 10002:2015現行
Quality Management - Customer Satisfaction - Guidelines For Complaints Handling In Organizations
出版：Japanese Standards Association
專家解讀視頻
基本信息
標準編號： JIS Q 10002:2015
發布時間：2015/11/20 0:00:00
標準類別：Standard
出版單位：Japanese Standards Association
標準頁數：0
標準簡介
Provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.
標準備注
Supersedes JIS Z9920. (08/2005)
