JIS Z 9920:2000被替代
Complaints handling management systems - Guideline
出版：Japanese Standards Association
專家解讀視頻
基本信息
標準編號： JIS Z 9920:2000
發(fā)布時間：2000/10/20 0:00:00
標準類別：Standard
出版單位：Japanese Standards Association
標準頁數(shù)：7
標準簡介
Defines the elements necessary for the organization to secure the right of a person who submits a complaint about the product and to quickly meet and fairly solve the complaint and specifies the complaints handling management system which represents a process starting from the reception of complaints in the organization and coming to the finish of handling.
