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AS 4269-1995部分可行
Complaints handling
出版：Standards Australia
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基本信息
標(biāo)準(zhǔn)編號： AS 4269-1995
發(fā)布時間：1995/2/5 0:00:00
標(biāo)準(zhǔn)類別：Standard
出版單位：Standards Australia
標(biāo)準(zhǔn)頁數(shù)：9
標(biāo)準(zhǔn)簡介
Specifies essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling process, the actual complaints handling, and disputes.
