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DR 94252被替代
Complaints handling
出版：Standards Australia
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基本信息
標(biāo)準(zhǔn)編號(hào)： DR 94252
標(biāo)準(zhǔn)類別：Draft
出版單位：Standards Australia
標(biāo)準(zhǔn)頁數(shù)：0
標(biāo)準(zhǔn)簡(jiǎn)介
Proposes essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling process, the actual complaints handling, and disputes.
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