A self assessment workbook that uses the Australian Business Excellence Framework to provide guidance on the implementation of the Total Performance Scorecard, a system that combines the scorecard approach with the concepts of quality management and of competence and learning management. The book describes how an organisation developed a TPS for use throughout the organisation, right down to individuals and their jobs. Every point in the program is illustrated by comparisons of "How were things done before?" and "How are they done now?" 40 questions and contrasting pairs of examples. Published by Oy Benchmarking Ltd

GB 014.21-2012