Fully revised to align with the 2011 edition of the Business Excellence Framework (BEF).The book describes how a company compiled and combined scorecards for the whole organization right down to the individual level. The book combines a scorecard approach with the concepts of quality management, competence and learning management. You can evaluate your current process against the various components of the performance scorecard.The book applies the Business Excellence Framework."This book is just what is needed for practical strategic and development work: it is clear, easy to read and understandable and could be applied to almost any organisation."Published by Oy Benchmarking Ltd.

GB 014.21-2005