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ISO 10002 : 2018現(xiàn)行

Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

出版：International Organization for Standardization

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基本信息

標(biāo)準(zhǔn)編號(hào)： ISO 10002 : 2018

標(biāo)準(zhǔn)類別：Standard

出版單位：International Organization for Standardization

標(biāo)準(zhǔn)頁(yè)數(shù)：0

標(biāo)準(zhǔn)簡(jiǎn)介

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.

本標(biāo)準(zhǔn)替代的舊標(biāo)準(zhǔn)

ISO 10002 : 2014

等同采用的國(guó)際標(biāo)準(zhǔn)

DS ISO 10002:2018 - Identical

SAC GB/T 19012:2019 - Identical

DIN ISO 10002 E : 2019 - Identical

NS-ISO 10002:2018 - Identical

UNE-ISO 10002:2018 - Identical

DIN ISO 10002 : 2019 - Identical

UNI ISO 10002:2019 - Identical

NEN ISO 10002:2018 - Identical