Proposes guidance for the application of quality management and for performance improvement. The guidance describes those processes that quality management systems should encompass, and focuses on enhancing performance by improving an organization's processes. It can be used, over time, to evaluate the maturity of a quality management system. This draft is identical with the second Committee Draft issued by ISO/TC 176, the International Organization for Standardization Technical Committee on Quality Management and Quality Assurance, and prepared by the Working Group (ISO/TC 176/SC 1/WG 1) under that committee. (Note: ISO/CD2 9004 also includes the reproductions of the requirements clauses of ISO/CD2 9001, which are identified by text boxes.) All comments must be submitted by e-mail, using the correct template for each draft, due to the volume of content anticipated. The templates and instructions can be downloaded from the Standards Australia website at http://www.saiglobal.com/shop Electronic copies of the draft can be purchased via the Standards Australia website and will include the appropriate template(s) and instructions. Normal printed copies can be ordered via the website, or by phone (131 242), fax (1300 654 949), or mail from Standards Australia offices. Printed copies of the draft include instructions for downloading and using the templates and returning comments. Proposed as a Joint Australian/ New Zealand Standard.

DR 98468

AS/NZS ISO 9004(Int):2000