SA/SNZ TR ISO/IEC 20000.10:2014現行
Information technology - Service management Concepts and terminology
出版：Standards Australia
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基本信息
標準編號： SA/SNZ TR ISO/IEC 20000.10:2014
發布時間：2014/8/22 0:00:00
標準類別：TechnicalReport
出版單位：Standards Australia
標準頁數：20
標準簡介
Adopts ISO/IEC TR 20000-10:2013 to provide standardization in the field of service management and, in particular, an overview of the concepts and terminology of the ISO/IEC 20000 series. It establishes a common framework for helping organizations to understand the purpose of all the parts of ISO/IEC 20000 and the relationships between the parts.
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