A series of books produced by the British Standards Institution (BSi) providing practical guidance and advice on ISO 9001-based process management systems. This series is published in Australia by SAI Global Ltd. It provides an understanding of how the issues are addressed in the UK ? an understanding that can be readily applied here in Australia. This book explains why ISO 9001:2000 is very different to the previous versions, and why it 'moves the goalposts' for the standard. It covers process management and systems thinking, which are the essential pre-requisites for ensuring customer satisfaction whilst not neglecting other stakeholders. It helps you understand why applying the standard in the way intended should be an inevitable decision in all board rooms. Authors: Ian Rosam and Rob Peddle

BIP 2013:2003 - Identical