A self assessment workbook that explains how the Australian Business Excellence Framework and the Common Assessment Framework (CAF), published by the EU, can be used by organisations in the public sector and central and local government to explore the relationships between strategies, processes and results and gain a better understanding of the impact of change and the need for renewal and continuous improvement. 46 probing questions and contrasting pairs of examples. Jointly published by SAI Global and Oy Benchmarking Ltd.

GB 014.2-2008