The Australian Business Excellence Framework (ABEF) is an integrated leadership and management system that describes the elements essential to organisations sustaining high levels of performance. It can be used to assess and improve any aspect of an organisation, including leadership, strategy and planning, people, information and knowledge, safety, service delivery, product quality and bottom-line results. The ABEF provides organisations with assurance of their sustainable performance. This edition has been substantially reviewed and upgraded from the 2007 edition, and focuses on 9 new Principles of Business Excellence, the fundamentals of creating an environment for business success, and a revamped set of 7 Categories and 16 Items.

ISBN: 1 921093 60 9.

GB 002-2007