A self assessment workbook that uses the Australian Business Excellence Framework (ABEF) to provide an understanding of the Six Sigma Development Model, the central objective of which is to eliminate factors that cause mistakes and variances by removing the causes rather than simply correcting errors. This book addresses the two facets of the Development Model ? Leadership and Management. It uses the ABEF Categories and Items, together with examples form organisations that have effectively applied Six Sigma, to analyse an organisation?s leadership capabilities and the Six Sigma Development Process to assess its management capabilities. The Six Sigma model and its associated theories and examples clearly bring out the central differences in an organisation?s way of thinking, uncovering weaknesses in the process and highlighting the factors which enable it to provide effective support for the implementation of its strategic plan. 34 probing questions and contrasting pairs of examples. Jointly published by SAI Global and Oy Benchmarking Ltd

GB 014.19-2012