Al and Sam are independent consultants. The ways in which they think and act tell us something about the differences between their operating concepts and will help professionals to assess their ways of operating and set themselves appropriate goals.The book's assessment targets are presented according to the ISO 9001 standard. You can learn about these in more depth by using them along with this book. Applicable for different type of service provider enterprises and internal specialists."The work is very suitable for the beginning professional service enterprise and can also give more the experienced entrepreneur increased a new perspective.When the orderbook has been started on a growth path, it is time to think about improving customer and other processes." Risto Elonen, Business management consultant.Jointly published by SAI Global and Oy Benchmarking Ltd.