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ITG-237:2016現(xiàn)行
Pragmatic Application of Service Management: The Five Anchor Approach
出版：IT Governance Publishing
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基本信息
標(biāo)準(zhǔn)編號： ITG-237:2016
標(biāo)準(zhǔn)類別：Handbook
出版單位：IT Governance Publishing
標(biāo)準(zhǔn)頁數(shù)：0
標(biāo)準(zhǔn)簡介
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
