A self assessment workbook that helps organisations increase awareness of the principles of quality management and the needs and expectations of stakeholders. Compare your own practices with the requirements of ISO 9001 and the recommendations of ISO 9004 and check how far you are from best practices. 102 probing questions and examples plus a CD-ROM for your organisation's self-assessment. The package includes ChangeManager LE software which allows the ISO 9001/9004 questions batch to be imported free of charge.or buy additional question batches. Questions can be answered directly to the software, which will calculate, analyse, print and show results graphically. Facilitates an upgrade to ChangeManager Pro (GB 014 SW). Published by Oy Benchmarking Ltd.

System Requirements for CD-ROM products - 1.3 gigahertz processor or higher, Windows XP Professional or Home Edition with Service Pack 2 or 3, Microsoft(R) Windows 2000 with Service Pack 4, 256 MB of RAM on Windows, Up to 90 MB of available hard-disk space, 8x CD-ROM drive.

GB 014.8-2005/Amdt 1:2006 -