Fully revised to align with the 2011 edition of the Business Excellence Framework (BEF).A self assessment workbook that shows how the Business Excellence Framework can be used to provide an understanding of process management. The key question answered in this manual is how to organize process development to maximize quality and efficiency and develop competitive capabilities. Using the Business Excellence Framework, the book contains questions that enable you to evaluate your own organization's management methods by comparing them with the process management operating model. The book, questions and self evaluation process can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the Process management model. "The book is clearly and entertainingly written. It provides tips and reinforces understanding of concepts. I have used the process management model when drawing up questions for internal process evaluations." Jointly published by SAI Global and Oy Benchmarking Ltd.

GB 014.5-2007