A self assessment workbook that shows how the EFQM Ecellence Model can provide an organisation with a number of routes to organisational improvement, from self assessment and implementation of the Principles of Business Excellence to participation in the EFQM Awards. The workbook covers each of the 9 Criteria and 32 sub-criteria in the EFQM Model, comparing how average and excellent organisations perform. 59 probing questions and contrasting pairs of examples. Published by Oy Benchmarking Ltd.

GB 014.16-2012