PD ISO/IEC TR 20000-5:2013現行
Information Technology - Service Management - Part 5: Exemplar Implementation Plan For Iso/Iec 20000-1
出版：British Standards Institution
專家解讀視頻
基本信息
標準編號： PD ISO/IEC TR 20000-5:2013
發布時間：2013/11/30 0:00:00
標準類別：Standard
出版單位：British Standards Institution
標準頁數：52
標準簡介
Gives guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011 and describes a generic, three- phased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services.
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