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DIN EN ISO 18295-1 E : 2017現(xiàn)行
CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017)
出版：German Institute for Standardisation (Deutsches Institut für Normung)
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基本信息
標(biāo)準(zhǔn)編號(hào)： DIN EN ISO 18295-1 E : 2017
標(biāo)準(zhǔn)類別：Standard
出版單位：German Institute for Standardisation (Deutsches Institut für Normung)
標(biāo)準(zhǔn)頁數(shù)：0
標(biāo)準(zhǔn)簡(jiǎn)介
Defines service requirements for customer contact centres (CCC) and also specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
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