An annual guide for the implementation of business improvement and best-practice organisational systems and processes. It presents an holistic systems view that provides guidance for organisational analysis, design, planning and improvement. This edition provides a greater focus on the 12 Principles of Business Excellence and has been expanded to include governance, agility and sustainability. This is Australia's Framework for improving long-term success - the definitive model for sustainable organisational excellence. This edition supersedes BEA 123-2003.

GB 002-2007