A self assessment workbook that uses the Australian Business Excellence Framework to provide guidance on managing change. Different change situations require their own management methods,. for example cuts are managed differently from managing a quality program; local changes are managed in a different way to global change. The book describes practices for managing change by comparing what average and successful performers do. 34 probing questions and contrasting pairs of examples. Jointly published by SAI Global Ltd and Oy Benchmarking Ltd