I.S. ISO 10002:2005廢止
Quality Management - Customer Satisfaction - Guidelines For Complaints Handling In Organizations
出版：National Standards Authority of Ireland
專家解讀視頻
基本信息
標準編號： I.S. ISO 10002:2005
發布時間：2005/5/9 0:00:00
標準類別：Standard
出版單位：National Standards Authority of Ireland
標準頁數：34
標準簡介
Gives guidance on the process of complaints handling related to products within an organisation, including planning, design, operation, maintenance and improvement.
等同采用的國際標準
ISO 10002:2004 - Identical
