ASQ Q10002:2004現行
Quality Management - Customer Satisfaction - Guidelines For Complaints Handling In Organizations
出版：American Society of Quality Control
專家解讀視頻
基本信息
標準編號： ASQ Q10002:2004
標準類別：MiscPublication
出版單位：American Society of Quality Control
標準頁數：0
標準簡介
Provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce. It is intended to benefit an organization and its customers, complainants, and other interested parties.
等同采用的國際標準
ISO 10002:2004 - Identical
