BS EN ISO 18295-1 : 2017現行
CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES
出版：British Standards Institution
專家解讀視頻
基本信息
標準編號： BS EN ISO 18295-1 : 2017
標準類別：Standard
出版單位：British Standards Institution
標準頁數：0
標準簡介
Describes service requirements for customer contact centres (CCC). Also defines a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
